OUR SHIPPING POLICY
Shipping option and rate
We want to get you your Invictus Gloves as soon as possible. It is why, we’re using premium delivery service with companies like FedEx, DHL and Purolator. The timeline for delivery is between 2-5 business days depending on your location. This excludes weekends and holidays. All orders made after 2 p.m. will be process on the next business days. Please note that we are closed during Canadian Holidays. Thank you for your understanding.
If you purchased customized gloves using our gloves creator, please allow an estimated 35-45 business days for the design and crafting of your gloves before they are sent out for delivery. This excludes weekends and holidays.
Shipping to a PO box
Shippers sometimes have problems delivering packages to a PO box. Try to avoid selecting a PO box as a delivery address.
International shipping & customs fees
We are proud to be able to deliver you Invictus Gloves anywhere around the world. Certain countries may be subject to customs charges. It is the buyer responsibility to pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Return policy
We want to be sure you’re as happy with your Invictus Gloves products as we are.
Invictus items
You may return off-the-shelf Invictus branded items within 30 days of delivery for a replacement if you receive the wrong item or a defective item. We’ll also pay the return shipping costs if the return is a result of our error (e.g., you received the wrong item or a defective item, etc.). Returned items must be in new, unworn condition without any scuffs, scratches, stains or tears. Please note that if the above conditions are not met, we reserve the right to refuse return processing. If the return results from your error (e.g., you ordered the wrong product, the wrong size, etc.), we can exchange your item for a product of the same value, but you will pay for the freight to return the product. As a matter of course, we do not accept refunds.
Custom items
If you purchase customized gloves using our gloves creator, but you receive the wrong item or a defective item, you can ask for a replacement within 30 days of delivery, free of charge. You will not have to return the defective or incorrect customized glove. However, if the issue results from your error (e.g., you ordered the wrong product, the wrong size, you uploaded the wrong picture in the gloves creator, etc.), no return, replacement or refund will be accepted. As a matter of course, we do not accept refunds.
For more details on our policies, please visit our Website Terms of Use and our Privacy Policy.
